wlbd Privacy Policy

Privacy at a Glance

1Introduction

wlbd ("we", "us", "our") is committed to protecting the privacy and security of every person who uses our platform. This Privacy Policy describes how wlbd collects, uses, discloses and safeguards personal information provided by users of the wlbd sports betting and casino platform, including through the website at https://wlbd.bet, our mobile-optimised web application, and any related services (together, the "Platform").

By registering an account, making a deposit or otherwise using the Platform you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the Platform immediately.

2Information We Collect

wlbd collects personal information that you provide directly to us, information generated automatically through your use of the Platform, and in certain limited circumstances information from third-party sources. The categories of personal data we collect include:

• Identity and contact data — full name, date of birth, gender, residential address, email address and mobile phone number provided at registration or during subsequent account updates.
• KYC verification data — copies of national identity documents, passport, driver's licence or other government-issued identification documents submitted during identity verification.
• Financial data — deposit and withdrawal transaction records, payment method identifiers (such as registered bKash or Nagad account numbers), and account balance history. Full payment card numbers are never stored by wlbd.
• Transactional and gaming data — betting history, game session logs, wagering amounts, outcomes, bonus usage, and in-session event timestamps.
• Technical and device data — IP address, device type, operating system, browser type and version, screen resolution, time zone, referring URL, and pages visited within the Platform.
• Communications data — records of messages, emails, live-chat transcripts and telephone calls between you and wlbd customer support, including the date, time and content of such communications.

Where wlbd collects personal data from third parties — for example, from payment processors or identity verification providers — we do so only to the extent necessary for the purposes set out in this policy, and we take reasonable steps to verify that the third party collected such data lawfully.

3How We Use Your Information

wlbd uses the personal data it collects for the following purposes:

• Account management — to create, maintain and administer your wlbd account, verify your identity, process deposits and withdrawals, and communicate with you about your account activity.
• Platform operation and improvement — to deliver the games, sports markets, promotions and other features of the Platform, and to analyse usage patterns in order to improve the user experience.
• Legal and regulatory compliance — to carry out KYC and anti-money laundering checks, verify player age and eligibility, respond to legal requests, and comply with all applicable laws and regulations.
• Fraud prevention and security — to detect, investigate and prevent fraudulent activity, money laundering, problem gambling behaviour and any other prohibited conduct, and to protect the security of the Platform and its users.
• Responsible gaming — to monitor betting patterns and account activity for signs of problem gambling, to apply the responsible gaming tools you have requested, and to communicate with you regarding your gaming behaviour where we believe intervention may be helpful.
• Marketing communications — to send you promotional offers, bonus notifications and news about new games or features where you have consented to receive such communications. You may withdraw your marketing consent at any time by contacting support.

4Legal Basis for Processing

wlbd processes personal data on the following legal bases:

• Contract performance — processing necessary to open your account, fulfil bets, process financial transactions and deliver the services you have requested.
• Legal obligation — processing required to comply with applicable anti-money laundering laws, age verification requirements and regulatory obligations applicable to online gaming operators.
• Legitimate interests — processing carried out for the purposes of fraud prevention, platform security, responsible gaming monitoring and improving our services, where such interests are not overridden by your individual rights.
• Consent — processing for direct marketing communications and the use of non-essential cookies, where you have given your explicit consent and which you may withdraw at any time.

5Sharing Your Information

wlbd does not sell your personal data to any third party. We share personal data only in the following limited circumstances:

• Payment and financial service providers — including bKash, Nagad, Rocket, Upay and card processing partners — to the extent necessary to process your deposits and withdrawals. These partners are contractually bound to handle your data securely and only for payment purposes.
• Identity verification and KYC service providers — third-party specialists engaged to verify your identity documents in compliance with applicable regulations. These providers act as data processors under our instruction.
• Law enforcement and regulatory authorities — where wlbd is legally required to disclose personal data in response to a court order, subpoena, regulatory investigation or other legal process, or where disclosure is necessary to prevent imminent harm or financial crime.
• Business successors — in the event of a merger, acquisition, restructuring or sale of wlbd's business or assets, personal data held by wlbd may be transferred to the acquiring entity, subject to equivalent privacy protections.

6Payment Data and Financial Security

All financial transactions on the wlbd platform are processed by authorised payment service providers. When you make a deposit using bKash, Nagad, Rocket, Upay or a card network, the transaction is handled directly by the relevant payment provider using their own secure infrastructure. wlbd receives only a transaction reference and confirmation — not your full payment credentials.

wlbd retains records of all deposit and withdrawal transactions as required by applicable financial regulations. These records include transaction date and time, amount, payment method used and settlement status. Financial transaction records are retained for a minimum of five years from the date of the transaction in accordance with applicable record-keeping obligations.

7Cookies and Tracking Technologies

wlbd uses cookies and similar tracking technologies to operate the Platform and improve the user experience. The types of cookies we use include:

• Strictly necessary cookies — required for the Platform to function, including session management, login state and security tokens. These cannot be disabled without breaking core Platform features.
• Performance and analytics cookies — used to understand how users interact with the Platform, which pages are visited most frequently, and where errors occur. Data collected is aggregated and anonymised.
• Functional cookies — store your preferences such as language setting, session duration choices and responsible gaming tool configurations so they persist between sessions.
• Security and fraud-prevention cookies — help identify unusual patterns of Platform access that may indicate account compromise, automated bot activity or fraudulent behaviour.

You may manage non-essential cookie preferences through your device browser settings. Please note that disabling cookies may affect certain features of the Platform. wlbd does not currently respond to browser-level Do Not Track signals, but you may opt out of non-essential data collection by contacting support.

8Data Retention

wlbd retains your personal data for as long as your account remains active and for such further period as is necessary to comply with our legal and regulatory obligations. In practice this means: account data and KYC documents are retained for a minimum of five years following account closure; financial transaction records are retained for a minimum of five years from the date of each transaction; communications records are retained for up to three years from the date of the communication.

Where personal data is no longer required for any lawful purpose, wlbd will securely delete or anonymise it. If you request deletion of your account, wlbd will action that request within 30 days to the extent permitted by law, and will notify you of any data that must be retained for legal or regulatory reasons and the period for which it will be kept.

9Data Security

wlbd implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include: SSL/TLS encryption for all data in transit between your device and the Platform; encryption of sensitive data at rest; access controls limiting Platform data access to authorised personnel only; regular security assessments and penetration testing; and incident response procedures for prompt containment and notification in the event of a data breach.

No data transmission over the internet or electronic storage method is completely secure. While wlbd takes all reasonable precautions, we cannot guarantee absolute security. If you become aware of any suspected security incident involving your account, you must notify us immediately at [email protected].

10Your Privacy Rights

Subject to applicable law, you have the following rights regarding the personal data wlbd holds about you. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 14 business days:

• Right of access — you may request a copy of the personal data wlbd holds about you, together with information about how it is being processed.
• Right of rectification — you may request correction of any inaccurate or incomplete personal data wlbd holds about you.
• Right of erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to wlbd's legal retention obligations.
• Right to restrict processing — you may request that wlbd restrict its processing of your personal data in certain circumstances, for example while an accuracy dispute is being resolved.
• Right to data portability — you may request that wlbd provide your personal data in a structured, commonly used and machine-readable format where technically feasible.
• Right to withdraw consent — where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

wlbd will not charge a fee for exercising any of these rights unless a request is manifestly unfounded or excessive. Where wlbd is unable to fulfil a request — for example because retention is required by law — we will explain the reason clearly in writing.

11Children's Privacy

The wlbd platform is strictly for users aged 21 and above. wlbd does not knowingly collect personal data from any person under the age of 21. If wlbd becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account closed without notice. If you believe that a person under 21 has registered on the Platform, please contact us immediately at [email protected].

12Third-Party Links

The wlbd platform may display references to third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe and others. While wlbd integrates games from these providers, each provider operates under its own privacy practices. wlbd is not responsible for the privacy practices or content of third-party providers and encourages users to review the privacy policies of any third party whose services they access through the Platform.

13Changes to This Privacy Policy

wlbd may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or the features of the Platform. When a material change is made, we will notify registered users via their account contact details or by a prominent notice on the Platform prior to the change taking effect. The effective date at the top of this policy will be updated accordingly.

Your continued use of the wlbd platform after any updated Privacy Policy takes effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how wlbd protects your data.

14Contact and Data Enquiries

If you have any questions, concerns or requests relating to this Privacy Policy or the way wlbd handles your personal data, please contact our support team. All data-related requests will be acknowledged within 5 business days and resolved within 14 business days where possible.

Support email: [email protected]